What are the terms and conditions for claiming warranty?+
Warranty Card Terms and Conditions
We offer Smartlink Technologies warranty for Smartphones which extends for a period of 36 months for the official unit(s) commencing from the date of purchase..
Covered under Warranty:
In 1st year of warranty Hardware, Software and Service chargers will be covered in warranty.
In 2nd and 3rd year of warranty only service charges and software will be covered. Other charges like Logistics cost (500 Rupees) and Parts cost will be paid by customer.
This warranty covers the handset only. There is no warranty on allied accessories such as Battery, Charger, and Earphones.
For Eco Products:
Our Eco Products come with 10 days replacement and refund warranty and 3 Month after sale warranty
Replacement and Refund warranty will be only for first 10 Days. .
Replacement will be only in 2 conditions:
After 10 days, customer can claim after sales warranty in case product has been damaged or is not performing as expected. In this case Smartlink will provide repair services; however, customer will have to bear spare parts and logistic costs of the repair.
List of Products and their warranty periodsWarranty List
Not Covered under Mobile and ECO products Warranty
Any defect arising due to misuse of the unit, damages due to liquid ingress, or physical abuse, or normal wear and tear will not be covered by this warranty.
The warranty is void if the unit is tampered with, altered or repaired by unauthorized personals, and if the warranty seal on the unit is broken.
The warranty is void if the Mac number & IMEI of the unit is deleted, defaced or altered rendering it difficult to identify the instrument.
Damages caused to the unit, by accidents, lightning or any other acts of God are not covered by this warranty.
Burns due to any reason like power failure or voltage surge will not be covered under warranty.
The box with serial number must be preserved during the whole warranty period.
Customer will be required to present warranty card and retailer’s receipt when handing over unit for repair or maintenance under warranty.
- The product is faulty on delivery i.e. is not functioning properly.
- The product delivered, is wrong i.e. delivered product is different from product ordered
*In case of wrong product delivery, product should be unused, packed and its seal should be intact for it to be replaced. Product will not be replaced if the customer opens the seal and uses the product.
Can I amend my order once the order is being processed?+
We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.
Where are your stores located?+
Please visit the store locator here to find a store closest to you.
How many items can I buy in one order?+
As per company policy, a customer can purchase only 2 Smartphones in one single Order. This policy is only for Smartphones.
Why is my delivery delayed if I choose the following payment methods: Jazzcash EasyPay Keenu HBL Fonepay+
To ensure fool proof and secure transactions, these payment gateways hold deliveries for 24 hours. As soon as we get a green signal from them we dispatch the products immediately.