What are the terms and conditions for claiming warranty?
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Warranty Card Terms and Conditions
Covered under Warranty:
For Smartphones:
1 Year Brand Wraranty
This warranty covers the handset only. There is no warranty on allied accessories such as Battery, Charger, and Earphones.
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For Eco Products:
Our Eco Products come with 10 days replacement and refund warranty and 3 Month after sale warranty
Replacement and Refund warranty will be only for first 10 Days. .
Replacement will be only in 2 conditions:
The product is faulty on delivery i.e. is not functioning properly.
The product delivered, is wrong i.e. delivered product is different from product ordered
*In case of wrong product delivery, product should be unused, packed and its seal should be intact for it to be replaced. Product will not be replaced if the customer opens the seal and uses the product.
After 10 days, customer can claim after sales warranty in case product has been damaged or is not performing as expected. In this case Smartlink will provide repair services; however, customer will have to bear spare parts and logistic costs of the repair.
List of Products and their warranty periodsWarranty List
Not Covered under Mobile and ECO products Warranty
Any defect arising due to misuse of the unit, damages due to liquid ingress, or physical abuse, or normal wear and tear will not be covered by this warranty.
The warranty is void if the unit is tampered with, altered or repaired by unauthorized personals, and if the warranty seal on the unit is broken.
The warranty is void if the Mac number & IMEI of the unit is deleted, defaced or altered rendering it difficult to identify the instrument.
Damages caused to the unit, by accidents, lightning or any other acts of God are not covered by this warranty.
Burns due to any reason like power failure or voltage surge will not be covered under warranty.
The box with serial number must be preserved during the whole warranty period.
Customer will be required to present warranty card and retailer’s receipt when handing over unit for repair or maintenance under warranty.
How can I track my order from Mistore.pk online?
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If you want to track your order Visit "https://mistore.pk/pages/track-your-order" OR Contact 03-111-111-050
Is there a self-pick-up option?
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The Self Pick-Up option is only available in Lahore City
Self-pick Up days "Monday - Thuesday"
Is Mistore.pk a safe platform for online shopping?
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Yes, Mistore.pk is considered one of the safest online shopping platforms in Pakistan
Why is my delivery delayed if I choose the following payment methods: Jazzcash EasyPay Keenu HBL Fonepay
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To ensure fool proof and secure transactions, these payment gateways hold deliveries for 24 hours. As soon as we get a green signal from them we dispatch the products immediately.
