Claim Process

This page highlights the Claim Process that we have structured to assist you if a faulty product has been delivered to you by Mistore.pk. Please accept our sincere apologies for the inconvenience that may have occurred due to a defective product.

Mistore.pk's products are produced, quality tested, and packed in China, after which they are safely shipped to Mistore.pk warehouse, in Pakistan. Mistore.pk's team does not open the original packaging or seal and does not perform any quality checks on the product as it violates the packaging of the product. This means that the products are delivered to customers as they were received from the Xiaomi factory in China.

To protect the parcel from damage during delivery we add a protective layer of Bubble Wrap and then seal it in a Flyer to prevent the items from being stolen or tampered with. Here is our complete Packing Process.

Even though we take precautionary measures to ensure product and service quality; however, tech products are prone to malfunction. To protect our customers against faulty goods we provide a 10 days replacement warranty and a 1 - 3 months repair warranty (for ECO Products).

Only Products that are bought from Mistore.pk within the last 10 days are eligible for refund or return claims. 

Products that have been in use for more than 10 days but still have valid warranty will be eligible for repair only. Got to our  Warranty Policy and Return & Refund Policy pages for more details.

The Claim Process is as follows:

Your queries are our utmost priority! The claim process will start as soon as you submit the form provided. The expected time of claim resolution is 15 - 20 working days. You will get regular updates, via email, as your case proceeds at each step. You can also contact our customer support representatives during working hours 10 am to 6 pm, Monday to Friday to get an update on your case.